In the main face of this Hospital, a proper point to provide information to service seekers had been lacking over the years. In fact this is one repeated point for improvement that patients have communicated to customer relations.
The Hospital also recognises the need for such a service and have been challenged to introduce such a point at the expense of service counters due to space limitations in the past. However, with the new developments,
adequate space has been created to introduce this service. Hence, on 15 March 2012, the hospital has implemented the services of an on-site information counter to make it easier for patients to seek required information.
Dedicated staff will work in the counter for 16 hours a day from 0800 to 2400 hours. The Management is confident that patients will utilize this service responsibly and cooperate with the staff so that any assistance provided by the counter is beneficial.
There is a plan to introduce further measures to provide information, both on site and off site to patients so that they will be able to access the services with more knowledge of the operations of the Hospital
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